The Help You Need, Without the Wait
Aspire’s Same Day Access (SDA) is exactly what it sounds like — access to behavioral healthcare for any new client who enters an Aspire clinic the same day they need it. So what do you have to do? Just walk in!
SDA is offered at all Aspire locations, including the newest health centers in Shelbyville and Greenfield. On average, 200 clients a week visit one of Aspire’s outpatient clinics looking to access care through SDA.
Brandt Conwell, a client who recently completed SDA intake says, “The process was super helpful and exactly what I needed.”
The following testimonial is drawn from real-life patient experiences, though some names and identifying details have been changed to protect privacy.
A Day in the Life of an SDA Patient
John Cody was having a difficult Tuesday. Having barely slept at all the night before due to his racing mind, John was having a particularly anxious day. The idea of having to go to the grocery store later made his skin crawl. He was debating how long he could put off the grocery trip when his doorbell rang.
He was expecting his parole officer, Jane Smith, to stop over for their afternoon appointment. John felt relieved to have someone to talk to. Officer Smith, after talking to John about his anxiety, mentioned Aspire Indiana Health’s behavioral health services. Officer Smith explained that through Same Day Access, John could see someone to help him that same day.
Once he arrived at Aspire’s Noblesville Health Center, John checked in and completed the paperwork in under 20 minutes. He then met with Cyera, an assessment technician. Cyera reviewed the initial paperwork, behavioral health screeners, and completed a risk screen and prevention and safety plan with John. They also completed a social needs screener to determine any additional resources or referrals he might need.
During the meeting, John shared he hadn’t had a physical in a couple years. He also was struggling to find employment due to his legal history. Cyera offered to help John get scheduled with an Aspire primary care provider and refer him to employment services. She then set John up with the intake clinician for a comprehensive behavioral health assessment.
The intake clinician, Marissa, met with John to complete this assessment. Marissa learned John has struggled with anxiety since childhood. His mother was physically abusive, and he lived with his grandmother until his teenage years. Once she passed away, he lost his main support and had to fend for himself. John started to get in trouble at school and eventually with the legal system. Marissa determined John met criteria for generalized anxiety disorder and recommended individual therapy. She scheduled him with a therapist who has experience helping others with anxiety.
Ninety minutes later, John left Aspire with follow-up appointments and connections to the resources he needed. But he also felt overwhelmed by the changes he was about to make. Cyera reached out to him a few days later to confirm he was doing ok and see if he had any additional questions. He told her he lost the paper where he wrote down his appointments. He also shared he is worried he may lose his housing. Cyera verified his appointments and offered to put in a referral for housing services. He thanked her for her help.
After John met with his new therapist the next week, Cyera checked in one last time to make sure he had everything he needed. He told her how much he likes his new therapist and that he feels good about the plan going forward.
How Same Day Access Works
So what can a patient expect at their first appointment? After checking in, the client completes registration paperwork, including a health history and behavioral health screeners. Once the paperwork is complete, the client meets with an assessment technician.
The assessment technician reviews the paperwork and the screeners with the client to gather more insight into the client’s most pressing problems, such as the following:
- Are you experiencing depression?
- Are you experiencing housing insecurity?
- Do you have a health condition requiring medical treatment?
The assessment technician works with each client to determine their level of risk and creates a prevention and safety plan as well as a plan for next steps in care. This may be linking the client with Aspire’s housing assistance, primary care or behavioral health services. If the client’s focus is behavioral health needs, they meet with an intake clinician, who is a Master’s level therapist, to complete a comprehensive behavioral health assessment, provide an initial diagnosis, and develop an individualized treatment plan for care.
SDA is intentionally designed to be a simple and accessible way for anyone who needs behavioral healthcare to receive help without the wait. It helps real clients every single day.
If you or someone you know is ready to take that next step, learn more about Aspire’s Same Day Access services here.
Same Day Access (SDA) is now available for new behavioral health patients!
Just walk in to one of our health centers, no appointment necessary:
Elwood, Lebanon, Carmel, Indianapolis, DeHaven (Anderson), Noblesville, Greenfield and Shelbyville
New Extended SDA Hours on Mondays for DeHaven, Noblesville and Indianapolis locations!
Monday: 8:15 a.m.-5 p.m.
Tuesday-Thursday: 8:15 a.m.-3 p.m.
Friday: 8:15 a.m.-1 p.m.
SDA hours for Elwood, Lebanon, Carmel, Greenfield and Shelbyville locations are:
Monday-Thursday: 8:15 a.m.-3 p.m.
Friday: 8:15 a.m -1 p.m.
