Same Day Access begins rollout
Beginning in January, Aspire Indiana Health will roll out one of its boldest initiatives: Same Day Access (SDA) for new behavioral health clients. The goal is to massively reduce the time frame for a new patient to have their intake and first therapy session. Shifting to SDA has been a Certified Community Behavioral Health Clinic (CCBHC) initiative of Aspire for more than two years, and we are beyond excited to see the positive impact this will have as we head into 2024.
One of the biggest challenges Hoosiers with complex challenges face is accessing care. When a person with a critical need is told they will have to wait days or even weeks to see a therapist, that’s a huge barrier to receiving the mental health treatment they deserve. Studies have shown that providers who adopt SDA show an increase in patient experience satisfaction and higher engagement rates.
Here’s a brief outline of what you need to know.
SDA will roll out in a phased approach according to this timetable:
Phase 1: Monday January 8, 2024
Lebanon & Elwood
Phase 2: Monday January 22, 2024
DeHaven & Willowbrook
Phase 3: Monday February 5, 2024
Carmel & Noblesville
We are already in the process of informing new patients about this system. For now, we are no longer scheduling intakes but do have a few options for those who need to be seen urgently, including routing them to the closest office, giving them the ability to take no-show or canceled appointments, and a limited availability for evening intakes.
When fully rolled out, new patients can call to locate our closest office or simply walk in and Aspire team members will be waiting to quickly complete their registration, establish their history and clinical baseline, make any necessary referrals within and outside Aspire, and most importantly connect them with their appropriate level of care pathway to begin treatment expediently.
