Got a complaint? Or a compliment?
Got a complaint? Or a compliment?
Aspire Indiana Health has created a new grievance policy that allows patients to provide direct feedback on their experience with our services. If you’ve got a complaint – or a compliment! – to pass along, you can be assured it will be seen by a live person who will review it and take action as needed.
Contact us at: Phone : 317-606-3705
or
Email : patientexperience@aspireindiana.org
Spencer Johnson has joined Aspire as the Patient Experience Coordinator and will be the company's point person in managing patient satisfaction for clients at all locations. This includes tracking complaints received via various sources and reporting trends.
He will analyze that patient data and share it with leadership, and work with clients and colleagues to create satisfactory resolutions to challenging issues. He will also educate all of Aspire on and maintain the Consumer Grievance Procedure Policy.
